Privacy Policy

Effective date: 15 May 2026 · Brisbane Water Bitumen (Brisbane Water Bitumen) · ABN 80 627 620 973

1. Who we are

This site is operated by Brisbane Water Bitumen, trading as Brisbane Water Bitumen ("BWB", "we", "us", "our"). We are a family-run asphalt and civil contractor based on the NSW Central Coast.

• Trading name: Brisbane Water Bitumen
• Legal entity: Brisbane Water Bitumen
• ABN: 80 627 620 973
• Address: 64 Chivers Rd, Somersby NSW 2250
• Email: [email protected]
• Phone: 0447 039 682

This policy covers brisbanewaterbitumen.com.au and any phone, email or in-person enquiries that flow from it.

2. What we collect

2.1 What you give us

When you fill in a quote form, ring us, or email us, we collect what you choose to share. Typically that's:

• Your name
• Your phone number
• Your email address
• Your suburb or job address
• A brief description of the job (driveway, carpark, pothole, civil works, etc.)

If you become a customer, we'll also collect the info we need to invoice and complete the job — for example a billing address, ABN if you're a business, and (for some commercial jobs) a purchase order or contract.

2.2 What we collect automatically

When you visit the site, our analytics tools record a small set of technical data:

• Your IP address (anonymised by Google Analytics)
• Your browser type, device, and screen size
• The pages you view, time on page, and how you got here (referrer, search query if provided by Google, ad click ID)
• For ad clicks: a Google Click Identifier (GCLID) and any UTM tags on the link

3. How we use it

We use your information to:

• Respond to your quote request — call you back, send the written quote, book a site visit.
• Schedule and do the job if you accept.
• Invoice and keep records for ATO and NSW contractor compliance.
• Measure marketing — work out which ads, pages and search terms actually bring in real customers, so we can stop wasting money on the ones that don't.
• Improve the site — fix things that are slow or broken, write better content.
• Comply with the law — including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), the Spam Act 2003, the Tax Administration Act, and NSW contractor licensing obligations.

We don't sell your data. We don't share it with anyone outside the people listed below.

4. Who we share it with

We share the minimum needed with these third parties:

We may also disclose information if we're legally required to — for example a court order, ATO request, or to protect our rights and the safety of our crew or customers.

5. Cookies & tracking

This site uses cookies and similar storage for three things:

5.1 How to opt out

• All Google tracking: install the Google Analytics opt-out browser add-on or set "Do Not Track" in your browser.
• Personalised Google Ads: manage at adssettings.google.com.
• All cookies: clear cookies in your browser settings, or use private/incognito mode.

Opting out won't break the site — you'll still be able to send us a quote request.

6. How long we keep it

• Quote enquiries that don't become customers: kept for 24 months in our email and CRM, then deleted on request or during an annual purge.
• Customer records, invoices and job documentation: kept for 7 years as required by the Australian Taxation Office and NSW contractor record-keeping rules.
• Analytics data: Google Analytics is set to a 14-month retention window. Umami stores aggregated counts only.
• Server logs: rotated every 30 days unless required for a security investigation.

7. Your rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you can ask us to:

• Access the personal information we hold about you.
• Correct anything that's wrong or out of date.
• Delete your information, subject to our legal obligation to keep customer/tax records for 7 years.
• Stop direct marketing — we'll take you off any list immediately.
• Lodge a complaint if you think we've mishandled your information.

Email [email protected] with the request and we'll respond within 30 days. There's no charge for reasonable requests.

8. Children

This site is aimed at homeowners, businesses and councils. We don't knowingly collect personal information from anyone under 18. If you believe we've collected information from a minor, email us and we'll delete it.

9. Security

We protect your information with:

• HTTPS everywhere (TLS 1.2+) — all form submissions and admin access are encrypted in transit.
• Server-side validation, rate limiting and honeypots on every form.
• Cloudflare WAF filtering malicious traffic before it reaches our server.
• Access control — only the office team and our developer can see the leads inbox.
• Australian-region hosting (OVH Sydney) so your data lives in-country.

No system is bulletproof. If we ever have a data breach that's likely to cause you serious harm, we'll notify you and the Office of the Australian Information Commissioner (OAIC), as required by the Notifiable Data Breaches scheme.

10. Changes to this policy

We may update this policy from time to time — for example if we change analytics tools or take on new compliance obligations. The current version is always on this page. The "Effective date" at the top tells you when it last changed. If the change is significant, we'll post a notice on the home page for at least 30 days.

11. Contact & complaints

Questions or complaints about how we handle your information? Get in touch:

• Email: [email protected]
• Phone: 0447 039 682
• Post: Privacy Officer, Brisbane Water Bitumen, 64 Chivers Rd, Somersby NSW 2250

If you're not happy with how we resolve a complaint, you can escalate to the Office of the Australian Information Commissioner (OAIC): oaic.gov.au · 1300 363 992.